Shipping & Delivery Policy
We’re excited to get your order to you as quickly and efficiently as possible. Please review our shipping & delivery policy below for all the details you need.
Changes to Your Order
If you need to make changes to your order or shipping information, please contact us as soon as possible. We are only able to make changes to orders before they have been processed for shipping.
Shipping Locations
- Domestic (All 50 U.S. states, Puerto Rico, U.S. Virgin Islands, and the following Armed Forces areas: Armed Forces Americas (AA), Armed Forces (AE), Armed Forces Pacific (AP))
- International (Rest of the world)
Processing Time
Orders are typically processed within 1 - 2 business days of receipt/payment confirmation. Orders placed after 7 PM EST or on weekends and holidays will be processed on the next business day.
Shipping Methods, Rates, & Delivery Times
Shipping rates are calculated based on the weight and dimensions of your order and the shipping destination. You can view the shipping cost for your order at checkout.
We offer the following shipping options with estimated delivery times as follows:
Domestic
- Ground Advantage: [2 - 5 business days] from the shipping date
- Priority Mail: [2 - 3 business days] from the shipping date
- Priority Mail Express: [Next - 2 Business days] from the shipping date
- First-Class Package International: [1 - 5 Business Days] from the shipping date
International
- First-Class Package International: [Varies by Destination]
- Priority Mail International: [6 - 10 Business Days] from the shipping date
- Priority Mail Express International: [3 - 5 Business Days]
Please note that delivery times are estimates and may vary based on your location and other factors. Delays due to weather conditions or carrier issues are beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check your order status by logging into your account on our website.
Shipping Issues
If you experience any issues with your shipment, such as a missing or damaged package, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Changes to Your Order
If you need to make changes to your order or shipping information, please contact us as soon as possible via the Chat option on our website or our email address at support@for-shan.com. We are only able to make changes to orders before they have been processed for shipping.
International Shipping
For international orders, please note that shipments may take a longer period of time then advertised/paid for due to carrier delays or clearing customs. Once the item has shipped, we are not responsible for any delays caused by the aforementioned reasons.
Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.